Privacy Policy

Welcome to Juicy Hub ("we," "our," or "us"). We are deeply dedicated to protecting and respecting your privacy. Your trust is foundational to our service, and we strive to be transparent about how we handle your information—ensuring you always know what data we collect, why we collect it, and how we keep it secure.

By accessing or using our websites, services, applications, products, and content (collectively, the "Services"), you acknowledge that you have read this policy in full, understand your rights regarding your personal information, and consent to the ways we collect, use, process, and share that information as described herein. If you do not agree with any part of this policy, please do not access or use the Services.

If you have any questions about our use of your information—whether about specific practices, your rights, or how to exercise them—please contact us via textiletribune@gmail.com. Our team aims to respond to all inquiries within 10 business days.

Summary

This summary outlines key points of our privacy practices for quick reference. For full details, please review the complete policy below.

• Information We Collect: Personal data you provide (e.g., registration details, messages, phone number), data we gather when you use the Services (e.g., activity logs, device info, Device ID), and data from third parties (e.g., social logins).
• How We Use It: To provide core features (video calls, matching), improve the Services, ensure safety, personalize your experience, and comply with legal obligations.
• Who We Share It With: Third-party service providers (e.g., cloud hosts, payment processors), trusted partners, and authorities when required by law—we never sell your personal data.
• Your Rights: You can access, correct, delete, or restrict use of your data; know if your data is sold or shared; opt-out of data sharing/sale; withdraw consent; and lodge complaints.
• Data Retention: We retain different types of data for specific periods based on their purpose, with clear timelines outlined in our policy.
• Data Security: We use encryption, access controls, and regular audits to protect your information, though no online service is entirely risk-free.

Information We Collect

We collect information to make the Services functional, secure, and personalized. This information falls into three main categories:

1. Information You Provide Voluntarily

• Registration and Profile Data: You may choose to add optional details to your profile, such as your username, age, gender, profile photo, bio, and interests (e.g., "hiking," "photography"). For account verification and communication purposes, you may also provide your phone number—this helps secure your account (e.g., two-factor authentication) and allows us to send important updates via SMS. These details help improve our matching algorithm, connecting you with users who share similar hobbies.
• Communications and Content: Any content you create or share through the Services, including text messages, photos, videos, voice notes, or reactions in one-on-one chats or group conversations. This content is stored to maintain chat history and enable seamless communication.
• Support Inquiries: If you reach out to our support team at textiletribune@gmail.com, we’ll collect your email address, account username (if applicable), and any details you share (e.g., descriptions of issues, screenshots) to resolve your request. We keep records of these communications for 12 months to ensure consistent support.

2. Information We Collect Automatically When You Use the Services

• Activity Data: Details about how you interact with the Services, such as:
  • Features you use (e.g., video calls, swiping for matches, viewing profiles)
  • Frequency and duration of your sessions (e.g., "30 minutes per day, 5 days a week")
  • Matching activity (e.g., number of matches made, conversations started, response rates)
  • Content engagement (e.g., photos viewed, messages sent/received, reactions used)
• Device Information: Data about the device you use to access the Services, including:
  • Hardware details (model, manufacturer, screen size)
  • Software information (operating system, version, system language)
  • Unique identifiers (e.g., Device ID – a unique string assigned to your device by its manufacturer, used to identify your device for service optimization and security; Advertising ID, which helps personalize non-intrusive ads without identifying you directly)
  • Network data (IP address, network type—Wi-Fi or cellular, service provider, connection speed)
  • App-specific data (Juicy Hub version, crash reports, feature usage logs)
• Permission-Based Data: When you use specific features, we may request access to:
  • Camera: Required for video calls and taking profile photos—we only access the camera when you’re actively using these features.
  • Microphone: Needed for audio in video calls or voice messages—activated only during use.
  • Storage: Used to cache photos, videos, or chat history for faster loading, especially on older devices.

3. Information from Third Parties

• Social login providers (Google, Apple, Facebook) supply basic profile info.
• Trusted partners may provide aggregated/anonymized data to improve services.

How We Use Your Information

• Provide & Maintain: Enable messaging, matching, sync across devices. Your phone number may be used for account recovery or two-factor authentication; Device ID helps troubleshoot device-specific issues.
• Improve & Innovate: Optimize algorithms, fix bugs, develop new features.
• Personalize: Recommend profiles, suggest interests, highlight active matches.
• Security & Safety: Detect fake accounts, prevent harassment, send security alerts. Device ID helps identify and block suspicious devices.
• Communicate: Account notifications, service updates, support replies (including SMS for critical alerts if you provided a phone number).
• Legal Compliance: Respond to subpoenas, tax reporting, enforce terms.

Who We Share Your Information With

Data Sale and Sharing Disclosure

We do not sell your personal data to third parties for monetary gain. "Sale" is defined as the exchange of personal data for monetary consideration, and we have no such practices.

We may "share" your personal data in limited circumstances, which we define as disclosing data to third parties for purposes of advertising or marketing (distinct from providing services on our behalf). Below is a breakdown of our sharing practices:

• Service Providers: Cloud hosts, payment processors, analytics—bound by confidentiality agreements. These providers process data only to perform services for us (e.g., cloud storage, payment processing) and are prohibited from using it for their own purposes. This is not considered "sharing" under privacy laws.
• Trusted Partners for Advertising/Marketing: In limited cases, we may share aggregated or de-identified data with partners to help them deliver ads that are relevant to our users (e.g., showing ads for dating-related events). This data does not identify you personally. This is considered "sharing" under laws like CCPA/VCDPA.
• Legal & Safety: Authorities when required by law or to protect users (e.g., responding to a court order or investigating harm).
• Business Transfers: If JuicyHub merges or is acquired, information may be transferred under the same protections.

Opt-Out of Data Sharing

To opt-out of sharing your data with third parties for advertising/marketing purposes, please:

Your Rights

• Access & Portability: You have the right to request a copy of your personal data that we collect and store. This includes data you provided (e.g., profile info, phone number), activity data, and device data (e.g., Device ID). To request access, email us at textiletribune@gmail.com with "Data Access Request" in the subject line, including your username. We will provide the data in a structured, machine-readable format (e.g., CSV) within 30 days.
• Rectification: If you believe any of your personal data is inaccurate (e.g., an outdated phone number, incorrect profile details), you have the right to request corrections. You can update most profile data directly in your account settings; for other data, email us at textiletribune@gmail.com with "Data Correction Request" and details of the inaccuracy. We will review and correct the data within 20 days.
• Deletion: You have the right to request that we erase your personal data, subject to legal exceptions (e.g., data needed to comply with a court order). To request deletion, email us at textiletribune@gmail.com with "Data Deletion Request" and your username. We will confirm receipt within 5 days and delete the data (or explain exceptions) within 30 days.
• Know About Sale/Sharing: You have the right to know whether your personal data is sold or shared. As stated, we do not sell data; for details on sharing, see the "Who We Share It With" section above. To request a detailed report on sharing activities, email us with "Sale/Sharing Inquiry" in the subject line.
• Opt-Out of Sale/Sharing: You have the right to opt-out of the sale or sharing of your personal data. Since we do not sell data, this right applies to sharing for advertising/marketing. See the "Opt-Out of Data Sharing" section above for instructions.
• Restriction: Limit processing of your data.
• Objection: Opt-out of certain processing.
• Withdraw Consent: Unsubscribe from marketing anytime.
• Complain: Lodge a complaint with your local data-protection authority.

Data Retention Practices

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, with specific timelines based on data type:

• Profile Data (including phone number): Retained while your account is active. Upon account deletion, deleted within 30 days, unless legal obligations require longer retention.
• Device ID and Device Information: Retained for 18 months after your last use of the Services, to support troubleshooting and security. After this period, Device ID is anonymized (linked to no personal identifiers).
• Chat/Communication Content: Retained for 90 days after the last message in a conversation, then archived. Archived chats are deleted 1 year after archiving, unless you have enabled "Save Chat History" in settings (in which case they are retained until account deletion).
• Activity Data: Retained for 2 years to improve service functionality and personalization, then aggregated/anonymized.
• Support Inquiries: Retained for 12 months to ensure consistent support, then deleted.

Upon account deletion, data is erased within 30 days unless legal obligations require longer retention. The Service is not intended for users under 18. We will delete personal information of underage users if discovered. Contact us if you believe we have collected data from minors. We are committed to transparency and encourage regular policy reviews to stay informed about our data practices.

Data Security

We implement technical and organizational measures including:

• TLS encryption in transit and AES-256 at rest;
• Role-based access controls and multi-factor authentication for staff;
• Regular security audits and vulnerability scans;
• Incident response procedures and user-notification protocols.

While we strive to protect your data, no method of transmission over the internet is 100% secure.

CCPA (California) & VCDPA (Virginia) Rights

California Consumer Privacy Act (CCPA) – For California Residents

Under the CCPA, California residents have the following additional rights:

• Right to Know: Request details about the personal data we collect, use, disclose, and whether it is sold or shared (we do not sell data).
• Right to Delete: Request deletion of your personal data, subject to exceptions (e.g., data needed for legal compliance).
• Right to Opt-Out: Opt-out of the sharing of your personal data for third-party advertising (see "Opt-Out of Data Sharing" in the "Who We Share It With" section).
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights (e.g., charging higher fees or reducing service quality).

To exercise CCPA rights, submit a request to textiletribune@gmail.com with "CCPA Request" in the subject line, including your username and proof of California residency (e.g., billing address).

Virginia Consumer Data Protection Act (VCDPA) – For Virginia Residents

Under the VCDPA, Virginia residents have the following additional rights:

• Right to Access: Obtain a copy of your personal data and details about how it is processed.
• Right to Correction: Correct inaccurate personal data.
• Right to Deletion: Request deletion of your personal data, subject to legal exceptions.
• Right to Opt-Out: Opt-out of processing of your data for targeted advertising, profiling, or sharing (see "Opt-Out of Data Sharing" instructions).
• Right to Data Portability: Receive your data in a structured, machine-readable format to transfer to another controller.

To exercise VCDPA rights, submit a request to textiletribune@gmail.com with "VCDPA Request" in the subject line, including your username and proof of Virginia residency.

GDPR Rights for EU Users

If you are a user located in the European Union, you benefit from comprehensive rights under the General Data Protection Regulation (GDPR). These include:​

• The right to access your personal data and receive details about how we process it;
• The right to rectify inaccurate or incomplete information;
• The right to erasure of your data (subject to legal exceptions)​;
• The right to restrict processing of your information;
• The right to data portability, allowing you to receive your data in a structured, machine-readable format;
• The right to object to processing based on our legitimate interests;
• The right to withdraw consent at any time (without affecting the lawfulness of prior processing)​;
• The right to lodge a complaint with a supervisory authority.

Submit GDPR requests to textiletribune@gmail.com with “GDPR Request” in the subject line.

Data Controller & Contact

Data Controller: JuicyHub Team
Address: 123 Tech Avenue, San Francisco, CA 94107, USA

Email: textiletribune@gmail.com

We will acknowledge your request within 5 business days and resolve it within 30 days.

Policy Updates

We may update this Privacy Policy to reflect new features, legal changes, or best practices. Significant changes will be communicated via in-app notifications or email. Continued use of the Services after an update constitutes acceptance of the revised policy.